Return & Refund Policy

K-YAKGUK — operated by Dalfactory Co., Ltd.

Last updated: July 8, 2026

Your satisfaction matters to us. If something isn't right with your order, we'll make it right — with a refund, store credit, or a replacement. This policy explains your return window, how to submit a request, and how refunds work for orders on k-yakguk.com. It covers both change-of-mind returns and order problems such as damaged or incorrect items.

1Policy at a Glance

2Return Window

You may submit a return or refund request within 30 days from the date of delivery. Requests submitted after this window may not be eligible.

3Eligibility by Category

There are two ways to resolve an order. A change-of-mind return requires the item to be unopened. An order problem (damaged, defective, wrong, or expired) is handled as a claim with photos and often does not require you to send anything back.

4Change-of-Mind Returns

If you've changed your mind, you may return eligible items provided that:

• The request is submitted within 30 days from the date of delivery;
• The item is unopened and unused, in its original packaging with all hygiene and safety seals intact;
• You can provide proof of purchase (order number or confirmation email).

For change-of-mind returns, you are responsible for return shipping (see Section 10). Once we receive and inspect the item in its original condition, we'll process your refund or store credit as described in Section 8.

5Order Problems (Damaged, Defective, Wrong, or Expired)

If your order arrives damaged, leaking, melted, defective, expired, or you received the wrong item — or an item is missing — we'll take care of it. Submit a request within 30 days of delivery and include clear photos of the item and its packaging where relevant.

After our team reviews your request, we'll offer you a refund, store credit, or a free replacement, at no cost to you. In many cases you will not need to send the item back — please wait for our confirmation before returning or discarding anything. If a return is required to complete your claim, we'll cover the cost.

6Items Not Eligible for Change-of-Mind Return

For product safety and hygiene reasons, the following cannot be returned simply because you changed your mind. They remain fully covered if there's an order problem (Section 5):

• Supplements, health foods, or beverages that have been opened or whose seal is broken;
• Skincare, cosmetics, and personal-care products with an opened or broken hygiene seal;
• Refrigerated or temperature-sensitive items once opened;
• Items clearly marked as "Final Sale" at the time of purchase;
• Gift cards, free gifts, and samples.

7How to Submit a Request

1. Contact us. Email junkim@dalfactory.net with your order number, the item(s) involved, the reason for your request (changed mind, damaged, wrong, expired, or missing item), and photos where relevant. Let us know whether you'd prefer a refund, store credit, or a replacement.
2. Wait for review. Please allow up to 48 hours for our team to review your request. You'll receive an email with our decision. Submitting a request does not by itself guarantee approval.
3. Return the item only if asked. If a return is required, we'll send instructions and your return authorization. Ship the item in its original condition within 14 days using a tracked service, and write your authorization number on the parcel. We do not provide prepaid return labels for international returns.
4. Receive your resolution. Once approved — or once we receive and inspect a required return — we'll issue your refund, store credit, or replacement as described below.

8Refund Methods & Timing

Approved refunds can be issued in one of two ways:

• K-YAKGUK Store Credit (fastest). Typically added to your account within 24 hours of approval and ready to use on your next order.
• Original payment method. Typically 7–10 business days to process; some international banks may take up to 35 days to post the funds.

Refunds are issued for the amount actually paid, so any promotional discount applied at purchase is reflected in the refund. Original outbound shipping charges are not always refundable. For high-value orders, or where the original payment method cannot be refunded, we may issue your refund as store credit. If you don't see an approved refund after the timeframe above, please check with your bank or card issuer, then contact us at junkim@dalfactory.net.

9Replacements

Where a replacement is available, we'll ship it once your request is approved. Not all items are eligible for replacement; this is determined case by case. If a replacement is sent in place of an item you were asked to return, the original item must be returned in its original condition within 30 days, or you may be charged for both the original and the replacement.

10International Returns

All orders ship from South Korea. For international change-of-mind returns:

• We are unable to provide a prepaid return label. You arrange and pay for return shipping using a tracked service.
• Your final refund may differ from your original order total, as it may be reduced by original shipping and any costs incurred to return the goods — such as return postage, handling, storage, or customs and quarantine fees.
• Please keep your tracking receipt. We cannot process refunds for returns lost in transit without proof of shipment.

Order problems (Section 5) are handled at no cost to you and usually require no return.

11Fair Use & Abuse Prevention

We want K-YAKGUK to be a safe and fair place to shop, so we monitor requests to prevent misuse of this policy. Submitting a request does not guarantee approval, and we review each request individually. We reserve the right to limit, decline, or modify refunds, replacements, and returns, and to restrict or close accounts, in cases including:

• Returning items that have been used, opened, or damaged after delivery;
• Creating duplicate or excessive claims;
• Repeatedly requesting refunds outside the 30-day return window;
• Initiating chargebacks or payment disputes, or refusing orders, instead of contacting us;
• Claiming non-delivery in a manner inconsistent with carrier tracking.

Requests for high-value orders may take longer to review and may be refunded as store credit. Please return the correct item — we are unable to keep or return items sent to us in error, and cannot provide compensation for them.

12Order Cancellation

To cancel an order, contact us at junkim@dalfactory.net as soon as possible. Orders that have not yet shipped will be cancelled and refunded in full. We finalize payment around the time your order ships, so any temporary authorization hold on an unshipped, cancelled order is released according to your bank's policies. Once an order has shipped it cannot be cancelled; please use the process above after delivery.

13Your Statutory Rights

Nothing in this policy limits or excludes any non-waivable rights you may have under the consumer-protection laws of your country of residence; where local law provides greater rights, those rights prevail.

If you are ordering from the European Union or the United Kingdom, you also have a statutory 14-day right of withdrawal for distance purchases: you may cancel within 14 days after the goods are delivered and return them for a refund that includes standard outbound delivery, returning the goods within 14 days of notifying us at your own return-shipping cost. This right does not apply to sealed health or hygiene goods once unsealed, or to goods that can deteriorate or expire quickly. Your rights regarding faulty goods are unaffected.

14Contact & Return Address

We're here to help with any return or refund question.

• Email: junkim@dalfactory.net
• Return center: K-YAKGUK Returns (Dalfactory Co., Ltd.), 4F, 12 Gangnam-daero 156-gil, Sinsa-dong, Gangnam-gu, Seoul, Republic of Korea