Terms of Service

Last updated: 30 June 2026

These Terms of Service (“Terms”) govern the conditions of use, the rights and obligations between users and the operator, and other necessary matters regarding K-Yakguk (k-yakguk.com, the “Site”), operated by Dalfactory Co., Ltd (the “Company,” “we,” “us”). By accessing the Site, registering an account, or placing an order, you agree to these Terms.

Article 1 (Definitions)

• Site — the K-Yakguk website and services available at k-yakguk.com.
• Company / Operator — Dalfactory Co., Ltd, which operates the Site.
• Member — a person who has agreed to these Terms and completed account registration to use the Site.
• Account — the ID and password a Member uses to access the Site and its services.
• Non-member — a person who uses the Site, such as placing an order as a guest, without registering an account.

Article 2 (Effect and Amendment of the Terms)

These Terms apply to all users of the Site. The Company may post separate operational or product policies — including our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy. Where these Terms and such a policy address the same matter, the more specific policy governs for that matter.

The Company may amend these Terms to the extent permitted by applicable law, and will post the amended Terms together with their effective date. Your continued use of the Site after the effective date constitutes acceptance of the amended Terms.

Article 3 (About K-Yakguk)

K-Yakguk is a cross-border e-commerce platform operated by the Company, offering Korean beauty and wellness products to customers around the world.

Article 4 (Eligibility)

You must be at least the age of majority in your country of residence (or have the consent of a legal guardian) and able to enter into a binding contract in order to register an account or make a purchase.

Article 5 (Account Registration and User Agreement)

The user agreement is formed when a person agrees to these Terms during sign-up and the Company accepts the registration. You may also purchase as a guest without registering, where that option is offered.

• You must provide accurate and current information when registering or updating your details.
• Using another person’s information or registering false information may result in restriction of Site use and liability under applicable law.
• You are responsible for keeping your account credentials secure and for all activity under your account, and you must not allow a third party to use your account without our consent.

Article 6 (Member Obligations)

Members must comply with these Terms, the Company’s policies and notices, and applicable law, and must not engage in any activity that disrupts the operation of the Site or damages its reputation. In addition, Members:

• may not assign, transfer, or provide as collateral their account or their status under the user agreement without the Company’s consent;
• must manage their ID and password with due care; and
• must not infringe the intellectual property rights of the Company or third parties.

Article 7 (Products and Information)

Product descriptions, images, and ingredient information are provided for general informational purposes only.

Health & wellness disclaimer: Our beauty and wellness products are not medicines. They have not been evaluated by the U.S. Food and Drug Administration (FDA) or by similar regulatory authorities in your country, and they are not intended to diagnose, treat, cure, or prevent any disease. Information on this Site is not medical advice. Please consult a qualified healthcare professional or pharmacist before use, especially if you are pregnant or nursing, taking medication, or have a medical condition. Individual results may vary.

We work to keep product information accurate but do not warrant that all content is error-free. Colors and packaging may differ slightly from images shown.

Article 8 (Orders, Pricing, and Payment)

• Prices and product availability may change without notice.
• All orders are subject to our acceptance. We may refuse or cancel an order — for example, in cases of suspected fraud, pricing or listing errors, stock issues, or shipping restrictions.
• Prices are shown in the currency displayed at checkout. You are responsible for any import duties, taxes, or customs fees charged by the destination country (see our Shipping & Delivery Policy).
• You are responsible for ensuring that the products you order may be lawfully imported into the destination country and comply with its import regulations (see Article 10).
• Payment is handled by third-party providers. By placing an order, you authorize the applicable charge.

Article 9 (Shipping, Returns, and Refunds)

Shipping, delivery, returns, and refunds are governed by our Shipping & Delivery Policy and our Returns & Refunds Policy, which form part of these Terms. These policies do not affect any mandatory consumer rights you may have under the laws of your country of residence.

Article 10 (Import, Customs, and Country-Specific Compliance)

Because K-Yakguk ships internationally, import requirements differ by destination and are the responsibility of the recipient. By placing an order, you confirm that the products may be lawfully imported into your country for personal use, and you agree to the following:

• You are responsible for completing any customs verification, registration, or personal clearance procedure required by the destination country in order to receive your order.
• The Company is not liable for customs delays, refusal of clearance, confiscation, return, or destruction of products resulting from non-compliance with local laws or from failure to complete required customs procedures. Where an order is confiscated, returned, or destroyed for such reasons, any refund is handled under our Returns & Refunds Policy and may be reduced by shipping, customs, and handling costs already incurred.

Country-specific requirements include, without limitation:

• United States — products may be subject to review by the U.S. Food and Drug Administration (FDA); the Company does not guarantee customs clearance.
• Japan — personal imports are subject to quantity limits and other requirements under applicable Japanese law; you are responsible for staying within permitted personal-use allowances.
• Chinese mainland, Taiwan & Hong Kong — you are responsible for any required customs registration or authentication, including a personal customs identification code (Chinese mainland) and EZ WAY authentication (Taiwan). Orders returned or destroyed due to missing authentication are non-refundable except as required by law.
• Singapore — products may be subject to review by the Health Sciences Authority (HSA); the Company is not liable for clearance holds arising from regulatory inspection.

Article 11 (Service Provision and Availability)

The Site is, in principle, available 24 hours a day, year-round, except where there is a business or technical impediment. The Company may temporarily suspend all or part of the Site — with prior notice where practicable — for system maintenance, upgrades, replacement, failure, or repair.

The Company may also suspend the Site without prior notice in cases beyond its reasonable control, such as force majeure (natural disaster, power outage, national emergency), disruption of telecommunications services by a carrier, or a surge in traffic. Where prior notice is not possible, the Company will provide notice afterward.

Article 12 (User Content and Reviews)

Members may submit content such as product reviews. Members are responsible for the content they post and must not post material that is unlawful, infringing, defamatory, or obscene, that constitutes advertising or spam, or that violates the rights of others or applicable law.

Copyright in content submitted by a Member remains with that Member. By posting, the Member grants the Company a non-exclusive right to display and use the content within the Site’s services. The Company may remove, move, or refuse to register content that violates these Terms or applicable law, or upon a valid rights-infringement request.

Article 13 (Prohibited Uses)

You agree not to:

• register false information, or impersonate the Company, its staff, or others;
• disrupt or interfere with the Site or with others’ use of it, or attempt to gain unauthorized access;
• infringe the intellectual property or privacy rights of the Company or third parties;
• collect, store, or disclose other users’ personal information without consent, or fraudulently use another person’s account;
• resell products in violation of applicable law; or
• engage in any activity connected to a crime or otherwise in violation of applicable law.

Violations may result in restriction of use, termination of the user agreement, and appropriate legal action.

Article 14 (Intellectual Property)

All content on the Site — including logos, text, images, and design — is owned by the Company or its licensors and may not be copied or used without our prior written permission. Members may not commercially use materials obtained from the Site, such as by processing or reselling information gained through the service.

Article 15 (Termination)

A Member may close their account at any time through the Site or by contacting us. The Company may terminate or restrict a Member’s user agreement in the event of a violation of these Terms as described above. Handling of personal information following termination is governed by our Privacy Policy.

Article 16 (Privacy)

The Company handles personal information in accordance with its Privacy Policy and applicable law, and does not retain account passwords in plain form. Please review our Privacy Policy for details on how your information is collected, used, and protected.

Article 17 (Disclaimers)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. The Company is not responsible for:

• a Member’s failure to obtain expected results from the products or services;
• disruptions caused by telecommunications services provided by third parties;
• the authenticity, reliability, or accuracy of content posted by Members;
• transactions or disputes between Members, or between Members and third parties;
• damages arising from causes attributable to the Member; or
• force majeure and similar events beyond the Company’s control, including server failures occurring without the Company’s intent or gross negligence, third-party attacks, viruses for which no countermeasure has yet been established, and natural disasters.

Article 18 (Limitation of Liability)

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR PRODUCTS, nor for damages caused by force majeure or by the Member’s own intent or negligence. Nothing in these Terms limits any liability that cannot be excluded under applicable law, including mandatory consumer protections.

Article 19 (Indemnification)

You agree to indemnify and hold the Company harmless from any claims arising out of your breach of these Terms or your misuse of the Site.

Article 20 (Governing Law, Disputes, Arbitration & Class Action Waiver)

These Terms are governed by the laws of the Republic of Korea, without regard to its conflict-of-law rules. Mandatory consumer-protection rights in your country of residence may still apply.

The parties will first attempt to resolve any dispute informally by contacting each other. To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site that is not resolved informally shall be finally settled by binding arbitration administered by the Korean Commercial Arbitration Board (KCAB) under its applicable rules, seated in Seoul and conducted in English, rather than in court. Either party may still bring an individual claim in a small-claims court of competent jurisdiction where eligible.

CLASS ACTION WAIVER. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

If the arbitration agreement or class action waiver above is found unenforceable or inapplicable to a particular dispute or in your jurisdiction, that dispute shall be resolved by the competent courts of the Republic of Korea, unless applicable law provides otherwise, and the remainder of these Terms shall remain in effect. Nothing in this Article waives any right that cannot be waived under applicable law.

These Terms are effective as of 30 June 2026. Prior versions are superseded on that date.